Return Policy

Return Period after Delivery is applicable if product received is Defective or damaged or not as described within 10 days from receiving the product.
If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

Returns Processing

If you're facing any issues with a product purchased on Priyaz, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Priyaz (or partner) personnel may visit your place. The seller will arrange for a replacement if the issue has not been resolved.
In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.

Returns Pick-Up and Processing

During pick-up, your product will be checked for the following conditions.

1. Correct Product

Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

1. Complete Product

All in-the-box, freebies and combos (if any) should be present.

2. Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).

3. Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

4. Undamaged Packaging

Product's original packaging/ box should be undamaged.
The field executive may refuse to accept the return if any of the above conditions is not met.


For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

How You can return an order by following these steps:

• 1. Create a Return Request
  • Log into Priyaz
  • Go to 'My Orders'
  • Click 'Return' to open the Return Request form
  • Select 'Replacement' or 'Refund'
• 2. 'Item to be Returned' is picked up

The item you wish to return will be picked up from your doorstep.

• 3. Replacement/Refund Initiated

In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.


Important:

- Please ensure that the correct and complete product is handed over
- The product should also be in unused, undamaged and original condition
- Returned product should include everything from the originally delivered package including price tags, labels, original packaging, freebies and accessories
- In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt
Returns are subject to the return policy that is applicable to the product category and the respective seller. Know more about return policy period applicable for different categories
At Priyaz , we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return on our Website. We will ensure you get a resolution as quickly as possible.
We assure you that all products sold on Priyaz are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.
Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange.

Replacement

If you have received an item in a 'Damaged' or 'Defective' condition or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy depends on the product category and the seller and the terms may differ. Please check the respective seller's return policy on the product page when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

Exchange

If you are not satisfied with the Clothing item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
Priyaz Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.

Write to us at resolution@priyaz.co.in in case you want to raise a dispute. Priyaz looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Priyaz for settling the dispute.

When Returns are not possible?

There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Specific categories like leggings, clothing freebies, etc.
- Products with tampered or missing serial numbers
- Anything missing from the package you have received including price tags, labels, original packing, freebies and accessories
- Made-to-order / customized product
- Fragile items, hygiene related items

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.

If you don't get the return within the promised date, contact us immediately.

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email
- In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt
- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
- Mention the Return ID on the package so that we can acknowledge your return
- Please mention Seller's address as specified in the email notification sent to you
- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference
Refund/replacement will be initiated as soon as Seller receives the product from you.

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

Will I get a refund if I don't get a replacement/exchange as requested?

Replacements/Exchanges are subject to availability of stock with the seller. If the product is out of stock or a replacement/exchange cannot be issued, full refund will be provided on successful pick up of the product at no extra cost.